Manual outbound dialling is a numbers game your team keeps losing. Pick up the handset, dial, wait, voicemail, hang up, next. Out of every working hour, the average agent is actually in live conversation for about twelve minutes. The other forty-eight are spent on dead tones, rings, wrong numbers, and scribbled notes. A predictive dialler fixes that: it calls for your agents, discards the silence, and hands them a live human to speak to as soon as one answers.
We deploy predictive diallers for sales teams, call centres, and customer service operations of every size, from a single desk to multi-site contact centres. Everything is Ofcom-compliant out of the box, hooks into your existing CRM, and is ready for your team to use on day one.
Drop in a lead list, or sync directly from your CRM. Segment by product, region, or campaign in seconds.
The dialler calls several numbers at once, predicts how soon an agent will be free, and paces itself to match.
Voicemails and no-answers are filtered out. Your agent is only ever handed a real person, with the contact record already on screen.
Outcome, notes, duration, and full recording pushed back to your CRM. Live dashboards show the whole team at a glance.
The dialler watches agent availability in real time and adjusts how aggressively it dials, keeping agents busy without stacking calls.
Voicemails are identified automatically and discarded, or left a pre-recorded message, without wasting an agent's time.
Outbound calls show a local number matching the prospect's area code, lifting answer rates on unknown-caller screens.
Full recording and searchable transcript of every conversation, with sentiment flags and keyword tagging.
See live talk time, outcomes, agent status, campaign pace, and abandoned rate on a wallboard or remote manager view.
Ofcom abandoned-call limits, Telephone Preference Service (TPS) screening, DNC lists, and FCA call rules managed automatically.
Native integration with Salesforce, HubSpot, Pipedrive, Zoho, and our own in-house CRM for car dealers. Outcomes sync back instantly.
Managers can listen silently, whisper coaching to the agent only, or join the call live, without the prospect knowing.
Run several campaigns at once with different scripts, dispositions, and skill-based routing to the right agents.
If your team makes outbound calls for a living, a predictive dialler will pay for itself within a month. Here is how we have deployed them in some of the sectors that benefit most.
Renewal chase: thirty days before a policy expires, the dialler starts working a list of renewal leads, connecting agents to customers in seconds rather than minutes. Cross-sell prompts appear on screen alongside the current policy detail.
Quote follow-up: website quote left without a purchase? The dialler chases within the hour, while the prospect is still in the buying moment.
The result: a three-agent broker handles the call volume that used to need seven. Renewal rates and cross-sell attach rates both climb in the first month.
Candidate chase: consultants stop burning the day on voicemails and start speaking to actual candidates about actual vacancies. The dialler pulls shortlists straight from the ATS.
Business development: cold-calling hiring managers is far less painful when the dialler handles the hunt and the consultant only talks when someone picks up.
The result: more placements per consultant per week, with complete conversation records on the candidate and client files.
Vendor callback: after a valuation, negotiators follow up for instruction. After a viewing, they follow up for feedback. The dialler schedules both and keeps them on top of the pipeline.
Price-drop alerts: outbound calls to warm applicants whenever a property matching their criteria drops in price or goes under offer.
The result: negotiators make five times more proactive calls per week. Instructions and feedback calls that used to slip through the cracks actually happen.
Appointment setting: working a list of warm leads from doorstep canvassing, online quote requests, or lead-gen partners. The dialler connects agents to prospects fast enough that the lead is still fresh.
Survey confirmation: the day before an installer visits, a quick call to confirm access, address, and post-code.
The result: more surveyed homes per week per agent, fewer wasted van journeys, cleaner installer diaries.
Appointment booking: inbound website leads routed to an outbound dialler campaign so qualified prospects are called back within minutes, not days.
Annual review: portfolios flagged for a twelve-month review triggered automatically into a campaign list the dialler works through in order.
The result: advisers speak to more clients more often, every call recorded for FCA compliance, audit trail complete.
Lapsed-donor reactivation: supporters who stopped giving twelve to twenty-four months ago called back respectfully with an updated appeal. Do-not-call preferences honoured automatically.
Regular-giving upgrades: asking existing supporters if they would consider moving from five pounds to ten pounds a month, at the right moment in their supporter journey.
The result: fundraising teams reach more supporters per session, with every conversation logged against the supporter record.
Predictive dialling makes compliant, respectful collections calls at scale. The dialler honours agreed call windows, customer vulnerability flags, and payment-plan status, so the right person is called at the right time with the right context on screen. Full call recording, FCA-aligned scripts, and clear escalation rules keep everything clean.
UK outbound calling is tightly regulated, and the penalties for getting it wrong are not small. Our predictive dialler setup bakes compliance into the system rather than relying on agent memory:
Every dialler is configured to your campaigns, your scripts, your CRM, and your compliance rules. Not a generic SaaS tenant.
Ofcom, TPS, DNC, FCA, and GDPR built in from day one. Call data stays in UK and EU data centres.
Plugs into your existing CRM, telephony carrier, and data sources. Agents work in the tools they already know.
Our AI phone agents handle the inbound, the dialler handles the outbound. Combine them for full conversation coverage around the clock.
Think of it as an assistant that picks up the phone for your agents. It calls several numbers in parallel, works out how long each one is ringing or sitting in voicemail, and only passes a call to an agent when a real human has answered. Your team stops wasting the day on dead tones and spends it in actual conversations.
A click-to-call dials one number when an agent presses a button. An auto-dialler works through a list but still wastes the agent's time on voicemails. A predictive dialler is smart about pacing: it uses answer-rate statistics to decide how many numbers to try at once, so agents are handed live calls with minimal gap in between but almost zero overlap.
Yes. The abandoned-call rate is hard-capped to under 3% per 24 hours, Ofcom's information message plays automatically on any abandoned call, and the same number is not re-dialled within 72 hours. TPS and CTPS screening runs at list upload and daily thereafter. Do Not Call lists are per-campaign and organisation-wide. FCA rules are applied where relevant.
The maths works from two or three outbound agents upwards. Below that a single-agent power dialler is cheaper and almost as effective. Between three and a hundred, predictive pays for itself fast. We will tell you honestly at the discovery stage which shape suits your team.
Almost certainly. Native integration with Salesforce, HubSpot, Pipedrive, Zoho, Microsoft Dynamics, and our in-house car-dealer CRM. For anything else, we connect via a standard API or webhook in a couple of days.
Yes. The dialler is browser-based. Agents just need a decent internet connection and a headset. Managers can supervise live from anywhere with the same dashboard.
Most deployments are live inside two weeks. Week one is discovery: CRM integration, compliance rules, scripts, campaign design, number setup. Week two is testing with a small agent cohort, then a controlled rollout to the full team.
Priced per agent per month plus the call carrier cost. Typical mid-size deployments land well below the monthly salary of the additional agents you would otherwise need to reach the same number of conversations. We quote clearly after a free discovery call.
Everything is stored encrypted in UK or EU data centres. Retention rules are set by you. You can export, search, and share within your team, and pull data out via API. A data processing agreement is provided before go-live.
“A sales agent is worth paying for the conversations, not the dial tones. We give your team back the forty-eight minutes of every hour that a handset currently steals from them.”Andrew Roberts, Managing Director
We will set up a short demo campaign using your own test list and let your team try it for themselves. No obligation, no sales pressure.
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